The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Headquartered in Singapore, Inaani is a global retail and wholesale VoIP Service Provider with its active presence across the globe. The company offers VoIP Calling services, which facilitates the users to make low cost international calls using internet as a medium.
Telkom Malaysia, Deutsche Telekom, BICS, Verizon and many more to ensures the best quality network in IP telephony. Backed by a diligent R&D team, Inaani has moved far ahead of other VoIP Service Providers present in the industry.