Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Call Shop Billing is software which is widely used in Call Shops and Internet Cafes, where visitors make phone calls or use Internet services and afterwards pay the operator for the used services. This software is not only restricted to internet billing and phone calls, but it also includes a management system for the orders such as Scans, Photocopies, Prints, CD and DVD writes, basic catering services.
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