The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
E-Global Telecom (the market name of Cronford Trading Ltd) is an international voice telecommunication provider with points of presence in Russia, CIS, Europe, Middle East and Africa.
E-Global Telecom is engaged in providing communication solutions to