Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Teles iGate was specially developed for medium and large enterprises, who use ISDN-PBX hardware and communication channels integrated in GSM network.
AIT Telecom
Advanced Innovative Technologies Inc., was founded in 1988 as an engineering research and product development firm. The areas of expertise encompassed range from Information Technology (IT) to advanced materials and telecommunications.
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