Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Frequently used passwords can be stored by Windows, for instance, Outlook Express email access or for a FTP (File Transport protocol) connection. Once you are not required to enter them over and over manually, these words just are being forgotten.
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