Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Main portion of the advantages of the Asterisk server appears from it being an open source downloadable product. Most of the users, especially business people, can find it difficult to understand the idea behind this principle, or free software, but a business models behind open source are different and specific, as in case with Asterisk server.
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