Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Hosted VoIP Solutions and associated benefits.
Hosted VoIP solutions have been upgrading business operations all around the World. Advanced user features and related benefits heavily surpass outrun the use of regular PSTN lines and traditional PXB telephony which has been relied on since the 60’s. Since the introduction of broadband internet which provides a rapid connection to the internet, new PBX telephony systems have incredibly better performance than of old technologies and have established the standards for communication in business.
Top countries:
United States 1294
India 440
United Kingdom 425
Canada 348
Bangladesh 338
China 142
Pakistan 134
Australia 133
Spain 123
Russia 114View all countries