Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Polycom CX200 is specifically designed for Office Communications Server 2007, and therefore has many advantages. Product provides transmission of high quality broadband audio and creates an effect of a real live communication. Complex processing of sound in full duplex speakerphone greatly improves audio quality. The factors of regular body of a traditional phone and simple intuitive user interface are complementary and provide access to advanced features of Office Communications Server 2007 as well as Microsoft Office Communicator 2007.
i3 Networks
i3 Voice & Data, Inc. d/b/a i3 networks was founded to provide a single point of contact for efficient and affordable telecommunications and data solutions for carriers and enterprise.
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