The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
In a globally challenging environment, we have to be constantly prepared to face any obstacle and overcome adversities. We at VU International have made it our commitment to not just provide a platform for the improvement of people
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