The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Interconnect Ltd was established in 1999 as a multi-service telecommunication provider. Our company utilizes the experience and technological know-how of its employees in designing complete systems for the transmission of voice, video and digital data, ma
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