Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
When you receive an incoming call to your phone number, your other telephones (cell, home phone, car phone) will ring as well and the first one answered will be connected to the caller. Basically the call will be routed to all phone sets, which you will list in simultaneous ring option.
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