Shared and Mirrored Extensions
Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
The function allows the user by entering a 5-digit number to receive a call from any concrete company’s telephone. There are no definite groups for picking up the call. One can pick up the call from any telephone set; it is only necessary to enter the required code and the extension number of the phone, which has to be picked up.
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