Shared and Mirrored Extensions
Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
The service for determining from which number a client has called. This helps to decide how to answer on the incoming call. A telephone company sends DNIS number to the telephone client’s system during establishing connection. As a rule, DNIS number consists from 4 to 10 digits.
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