Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Quintum Tenor VoIP MultiPath Switch DX2030 allows you to reap benefits from the technology of IP-telephony (VoIP). One Tenor DX2030 solution integrates a gateway, a gatekeeper, and intelligent call routing technology, and supports quality of service (QoS).
axon IT
IP-based telecoms services to SMEs and enterprise level companies throughout the North West of England and the UK.
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