Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Radvision SCOPIA XT5000 is the flagship product of the RADVISION’s series of SCOPIA group terminals. SCOPIA XT5000 is the only system capable of providing two streams of 1080p video at 60 frames per second, including the content, HD-audio, encoding H.264 High Profile, H.264 SVC and multipoint calls, making it the most advanced system in its class.
inetwork
inetwork, a division of Bandwidth gives people the freedom to launch and scale innovate communication services requiring voice, SMS and 9-1-1. The company''s purpose built, nationwide IP network powers services like Google Voice, Skype, Pinger and Bandwi
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