Routing Based on Skill Level

The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.

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Choosing the VoIP provider for your Call Shop business

Voice of IP of VoIP technology, is the one which completely changed the telecommunications market by transmitting voice over the Internet. During past several years it expanded in such a way that right now it covers each and every corner of the world and it became the new standard of telecommunication. Nowadays there are plenty of companies offering different kinds of services and devices.

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Compass

Compass, Inc. is an international facilities-based carrier serving commercial customers in the U.S., Canada and Eastern Europe. Compass, Inc. was founded in 1997 as a next generation long distance carrier with a mission to utilize new emerging technologie