Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Polycom SoundPoint IP 335 phone is perfectly suitable device for call center operators as well as in manager’s office. Due to its advanced functions and patented HD Voice™ technology it makes voice communication clear and precise and as a result more productive. It has high resolution display with a backlight, RJ-9 port for a handset and Polycom HD Voice putting this phone in the same line with business class phone, but at more attractive price.
Top countries:
United States 1294
India 440
United Kingdom 425
Canada 348
Bangladesh 338
China 142
Pakistan 134
Australia 133
Spain 123
Russia 114View all countries