Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Cisco 7945G is a fine phone model with high contrast color display and a Gigabit Ethernet port, (US Phone 7945 Gigabit Ethernet, Color).
Jaina Systems
Jaina Systems a nation wide wholesale Telecom carrier company was established in May 2002, with its main focus to deliver Quality Voice Termination world wide to carriers and calling card providers. Since its inception Jaina System has build up its carri
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