Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Collaboration is working with someone in a team in order to achieve a certain goal and produce a certain result.
VU International
In a globally challenging environment, we have to be constantly prepared to face any obstacle and overcome adversities. We at VU International have made it our commitment to not just provide a platform for the improvement of people
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