Presence

The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.

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SIP Softswitch

It is a device capturing and controling all the signals, which are being created by the whole system, especially the made and received phone call signals. The device is mostly used for connecting regular phone system with the Internet and backwards.

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