Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
R&B IP Consulting Services Srl
Dalla forte esperienza di un consolidato gruppo di ITC Consultants nasce R & B, IP Consulting Services.
Professionisti del settore, che operano fin dall
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