Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Media gateway Mediant 3000 is a compact solution oriented on communication operators. It supports from 480 up to 4032 voice channels on OC-3/STM interfaces. This media gateway is suited for applications of medium density, compatible with IP and ATM networks or unified IP/ATM networks.
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