The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
iTalk is a US based provider of international telecommunications services. iTalk delivers high quality voice and data services to its customers via its proprietary Voice Over Internet Protocol ("VOIP) network. The company`s customers include most of the m
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