Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.



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Cisco 6901 Unified IP Phone

Cisco 6901 Unified IP Phone  Cisco 6901 IP phone model is used for creating inexpensive communication networks in places like elevators, hotel or restaurant corridors etc (UC Phone 6901, Standard handset).

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Malaysia Global Touch Solutions (M) Sdn Bhd

Global Touch Solutions Australia (GTS Australia) is a first class premium VoIP service provider and is the absolute FIRST VoIP provider in Australia and New Zealand to offer FREE Video Calling bundled together with full Voice services in a Stand-alone Sta

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