The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
After many years in the VoIP industry supplying long distance service and VoIP technical support, AirStar Communications has decided to expand into the residential and business phone service.
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