The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Green VoIP Solutions is dedicated to providing IP and VoIP solutions for small to medium businesses. Serving suppliers, integrators and businesses, we provide unified communications equipment, software and services to help you maintain a competitive edge.
Read more