Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Matrix is a leading manufacturer of telecom equipment for the customer premises (CPE). These solutions can be grouped under following categories – Voice Switching, Voice Messaging, GSM Products and VoIP Products.
VoiceIP-USA Incorporation
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