The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Ascent Telecom is a globally recognized Telecom service and solutions provider. It helps organizations to implement end-to-end telecom solutions based on varied technology platforms. It was founded in the year 2000 with an objective to cater to the upcomi
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