Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
A call shop is a business that provides physical phones for the purpose of making long-distance telephone calls. There are two main types of call shop payment methods; prepaid and postpaid.
PLC Datasystems SA
PLC Datasystems SA is a Swiss telecommunication company that was created in 2001. In the continuity of the strategy defined and implemented on a world level, PLC DS SA is aimed to the professionals of telecommunication over IP. Our company is one of the l
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