Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Notification to Cell Phone

Notification about the incoming calls, addressed to your land line or office phone, coming to your cell phone. For instance, if you had a call to the office at the moment when you were unavailable, a notification about the missed call will come to your mobile phone.

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