Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Custom Greetings

The service allows you making a personal greeting at the VoIP system. It is also possible to set different greetings depending on which department the calls will come in.

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Hosterix

Hosterix is wholly owned by Faraz Rasane Mihan Co. It was founded on January 2000. It started its activities by providing Web Services. In about 5 months after starting, Hosterix entered a new Category, which has had a rapid growth through the last years