Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
This service allows the subscriber making calls from any telephone to any number and the bill for these calls will be charged from the account indicated on the Virtual Calling Card (VCC), the system, which does not refer to the line from which the call is made. “Virtual Calling Card” works by the method of so called “Access Code”, the service access code. All calls with virtual telephone cards are preceded by the entrance of the access code. After dialing the access code the subscriber will be offered to dial the virtual card number, and after that the number of the desired subscriber.
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