Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
AddPac AP-GS1004A is one of the models of inter-network VoIP GSM gateways, through which, it is possible to format a single network unit and to use it for VoIP-telephony, analog communication lines and GSM-network.
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