Unified Messaging

This is a combination of several message transfer forms (SMS, fax, voicemail, video chat) into one interface available on several sets.

Providers in database: 6433

Forced Delivery of Calls

The configuration of call queue is set in a way that the agent should pick up and answer the call, because of the forced connection the called party and the caller will be connected automatically. This function is mostly used in call service centers.

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