Silent Monitoring
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
AudioCodes VMAS is an optimal platform for providing access to the networks of fixed telephony operator mobile subscribers (users of modern mobile devices and personal notebooks connected to the Internet).
EZTone United Inc,
Easytone Technology, Inc. (Hongkong), launched in 1997, is dedicated to the system integration of Internet/IP-Network Voice Solutions and value-added services among datacom and telecom fields.
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