Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
IP Devices
are the devices supporting Internet protocol, some of the devices a capable of
wireless, Wi-FI, broadband, edge and 3G connections. All the devices have their
own IP address.
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