WIKI Call Center

What is a Call Center?

Call center - is a center of taking care of calls, centralized office, used for receiving and forwarding high volumes of information, incoming by the way of phone calls. By type of organization call centers are divided into three categories: corporate, outsourcing and call center by demand. Choice of category and VoIP services firstly is based on defining the tasks, functional requirements and possibilities of managing the work flow of a call center.


Outsourced Call Center

Outsourced Call Center

For one time advertising promotions or typical requests it is easier to use services of the outsourced call center. Main advantage of such a service is that the company who rents it is free from the necessity of keeping the operators and organizing their work flow.


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Teles. VoIPBOX LCR

Teles. VoIPBOX LCRTeles. VoIPBOX LCR is a device that can be connected to PSTN, analog PBX extensions and the VoIP network. Allows you to connect your current system to the world of Voice over IP the way it is now, without having to make any changes. VoIPBOX LCR gateway is an analog VoIP gateway with integrated router. Its features ensure full compatibility with any telephone equipment and complete interoperability with any third party VoIP hardware.

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Russia DialOst GmbH

Dialost Group is a Voice-over-IP (VoIP) service provider with the headquarter in Moscow, Russia and additional operational offices located in Amsterdam, The Netherlands and Berlin, Germany. The group consists of three companies - Dialost Limited, Dialost

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