WIKI Call Center

What is a Call Center?

Call center - is a center of taking care of calls, centralized office, used for receiving and forwarding high volumes of information, incoming by the way of phone calls. By type of organization call centers are divided into three categories: corporate, outsourcing and call center by demand. Choice of category and VoIP services firstly is based on defining the tasks, functional requirements and possibilities of managing the work flow of a call center.


Outsourced Call Center

Outsourced Call Center

For one time advertising promotions or typical requests it is easier to use services of the outsourced call center. Main advantage of such a service is that the company who rents it is free from the necessity of keeping the operators and organizing their work flow.


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Grandstream GXW 4004

Grandstream GXW 4004 Grandstream GXW 4004 offers small organizations, home users, remote offices and companies with a territorial work system a high-performance solution with excellent price/quality ratio to more effectively manage the cost of communication, while expanding the functionality of existing telephone systems in organization. Grandstream GXW 4004 is a solution, which easily integrates into existing VoIP FXS phone systems and FXO gateways.

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United States Comvoz Communication

Comvoz Communication is an American telecommunications company located in the South of Florida, USA, with its own offices in Colombia, Dominican Republic, Honduras, Argentina, Venezuela, Bolivia, Spain and USA, where is actually offering its services.

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