VASC Software and Media Company Vietnam

VASC Software and Media Company (VASC) is a wholly owned subsidiary of Vietnam Post and Telecommunications (VNPT) which currently owns and controls the national network on behalf of the government, most of the access network, the largest international gat

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General office

VASC Software and Media Company
33 Thai Ha
Hanoi
,100000
Vietnam

Phone: +84 37722728
Phone: +84 975 152 450
Site: http://www.vasc.com.vn

Contact Person

Bien Bui / Sale Executive
Phone: +84 37722728, Ext:
Phone: +84 975 152 450

Voip Termination ISP

PC to Phone, Phone To PC, Phone To Phone, Project Mangement Services, Termination, Web Call, Web To Phone

Cisco Systems

Billing system of own development

VIETTEL TELECOM

South telecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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