Catalyst Communication Pakistan

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Catalyst Communication
NTC Head Quaters F/51
Islamabad
Fedral ,44000
Pakistan

Phone: 92519208953
Site: http://www.catcomntc.com

Contact Person

Hasan Rana / Asistant System enginner
Phone: 923005014550

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Catalyst Communication

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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