Brighten Up IT (Pty) Ltd South Africa

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General office

Brighten Up IT (Pty) Ltd
1055 Penstone Road
Dainfern
Gauteng ,2055
South Africa

Phone: 27114694750
Phone: 27826010499
Site: http://www.brightenup.co.za
Contact Person

Shane van Jaarsveldt / Manager
Phone: 27114694750
Phone: 27826010499
  • Hardware
  • Internet Telephony Service Provider
  • Internet VoIP and Video Conferencing Service Provider
  • Network Service Provider
  • VoIP Billing Software Provider
  • Voip consulting
  • Billing Software
  • Call Relay VoIP Solutions
  • Call Routing VoIP Solutions
  • Consultancy Services
  • Installation and Support Services
  • IP devices
  • PC to Phone
  • Phone To PC
  • Phone To Phone
  • SIP Softswitch & CPE
  • SIP VoIP Gateway
  • System Integration
  • vFone
  • Voice and Video Conferencing
  • Quintum
  • another

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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