Bantel Inc. Bangladesh

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General office

Bantel Inc.
Malibagh,Dhaka.
Dhaka
,1217
Bangladesh

Phone: 1716127204
Phone: 1716127204
Contact Person

Kabir Akbar / IT Devloper
Phone: 1716127204
Phone: 1716127204
  • VoIP Billing Software Provider
  • Voip consulting
  • Billing Software
  • Call Routing VoIP Solutions
  • Consultancy Services
  • Installation and Support Services
  • Outsourced Billing
  • Partnering for Origination and Termination
  • Project Mangement Services
  • System Integration
  • Cisco Systems
  • CPM
  • Mera
  • Quintum
  • VocalTec
  • Billing system of own development
  • Custom Open Source Billing Solution
  • Oracle Based own system

Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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