BananaTel Canada

BananaTel can best be characterized as a "Third-Generation" Telco Reseller utilizing a worldwide, private network to provide high-quality, low-cost service. Whether you are a residential customer or a small to mid-sized business, making regular long dista

BananaTel can best be characterized as a "Third-Generation" Telco Reseller utilizing a worldwide, private network to provide high-quality, low-cost service. Whether you are a residential customer or a small to mid-sized business, making regular long distance phone calls through our private network can lead to substantial savings on your long distance fees.BananaTel is one of the larger alternative provider of consumer long distance services in its class for both domestic and international calls. Our headquarters is based in Calgary and are currently focusing on Western Canadian Market.

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General office

BananaTel
624 Fonda Court S.E.
Calgary
Alberta ,t2a6g4
Canada

Phone: +1 403-226-2626
Site: http://www.Bananatel.ca
Contact Person

Karim Kaba / President
Phone: +1 403-226-2626
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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