ALOSIP.COM Ecuador
General office
ALOSIP.COM
Juan Francisco Cevallos 440
Ibarra
IMBABURA ,1001
Ecuador
Phone: 59362612554
Phone: 59394714812
Site: http://www.alosip.com
Contact Person
Franklin Matango / Administrador
Phone: 59362612554
Phone: 59394714812
ALOSIP.COM
Juan Francisco Cevallos 440
Ibarra
IMBABURA ,1001
Ecuador
Phone: 59362612554
Phone: 59394714812
Site: http://www.alosip.com
Contact Person
Franklin Matango / Administrador
Phone: 59362612554
Phone: 59394714812
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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In June 2005, ten principals wanted to build a technically superior hosting service for those customers continuing to evolve in their IT needs. Spending months brainstorming ideas and architectures, the team looked to address all the challenges in the cur
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