Web to Phone
This is a process of connection between a computer and an ordinary phone. For example, one can call from Skype to a cell phone by dialing a specific number.
Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
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