Web to Phone
This is a process of connection between a computer and an ordinary phone. For example, one can call from Skype to a cell phone by dialing a specific number.
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Alaris Labs
Alaris Labs is a vendor of billing and call routing solutions for wholesale VoIP and interconnect carriers.
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