Web to Phone
This is a process of connection between a computer and an ordinary phone. For example, one can call from Skype to a cell phone by dialing a specific number.
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Capanicus
We specialise in the installation, configuration and maintenance of all sizes and types of Asterisk, VoIP, IP PBX, and Billing solution from basic small-business systems to enterprise-based solutions.
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