Web Call
It is a call which is made over internet protocol (VoIP). For example, one can call using Google Voice to other recipient located miles away. Such call can also be international.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Global Sourcing Communications WLL
Global Sourcing Communication, are specialists in customer relationship strategy and measurement. We develop and implement customer strategies, and use our proven methodologies to monitor the health of customer relationships to improve and evaluate them i
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