VoIP Service
The common name shared by communication protocols, technologies and methods ensuring the transfer of the voice signal via the Internet network or by any other IP-networks. The signal is transferred by the communication channel in the digital form and, as a rule, before transferring compresses in order to remove abundance.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
ICONNECT TECHNOLOGIES INC.
iConnect Technologies has partnered with worldwide carriers to provide our customer base with international A-Z termination. It delivers several classes of service; from cost-effective to retail-grade. Voice traffic reaches anywhere it needs to go.
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