VoIP Service
The common name shared by communication protocols, technologies and methods ensuring the transfer of the voice signal via the Internet network or by any other IP-networks. The signal is transferred by the communication channel in the digital form and, as a rule, before transferring compresses in order to remove abundance.
The configuration of call queue is set in a way that the agent should pick up and answer the call, because of the forced connection the called party and the caller will be connected automatically. This function is mostly used in call service centers.
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