Virtual PBX
Virtual PBX or Hosted PBX is offered by a telephone company and can free your business from investing in the costly hardware or a complex business phone system. Virtual PBX means that every service is processed via a telephone company offering a service with their own hardware and software.
In the past, when you call an office building or business, you would either be transferred to the department you want to talk to, or given their extension number. This extension is usually a 2-3 digit code that when dialed, transfers you automatically to the particular person or department you want to speak with. The reason why this code works is because it is programmed into a PBX system.
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